1. Information We Collect
When you interact with Cybermexlex Systems, we collect various types of information to provide you with the best possible educational experience and maintain our service quality.
Personal Information You Provide
- Name, email address, and phone number when you register for courses
- Educational background and professional experience details
- Payment information processed through secure third-party processors
- Communication preferences and course interests
- Portfolio submissions and project materials you share with us
Information We Collect Automatically
- IP address, browser type, and device information
- Website usage patterns and navigation behavior
- Course completion rates and learning progress data
- Technical performance metrics to improve our platform
2. How We Use Your Information
Your information helps us deliver personalized educational experiences and maintain high standards of service delivery.
- Provide and personalize our 3D game design courses and educational content
- Process enrollments, payments, and issue certificates upon completion
- Send course updates, important announcements, and educational resources
- Improve our curriculum based on student feedback and performance data
- Respond to your questions and provide technical support
- Comply with legal obligations under Romanian and EU regulations
We never sell your personal information to third parties or use it for purposes unrelated to your educational journey with us.
3. Information Sharing and Disclosure
We maintain strict controls over who has access to your personal information and only share data when necessary for legitimate business purposes.
Service Providers
We work with trusted third-party providers who help us deliver our services. These include payment processors, email service providers, and cloud hosting platforms. All providers are contractually bound to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by Romanian law, EU regulations, or valid legal processes. This includes cooperation with law enforcement agencies when presented with proper legal documentation.
| Third Party Type | Purpose | Data Protection Level |
|---|---|---|
| Payment Processors | Process course payments securely | PCI DSS Compliant |
| Email Services | Send course communications | GDPR Compliant |
| Cloud Hosting | Store and deliver course content | ISO 27001 Certified |
| Analytics Providers | Improve website performance | Anonymized data only |
4. Your Rights Under GDPR
As an individual in the European Union, including Romania, you have specific rights regarding your personal data that we fully respect and support.
Access and Portability
You can request a copy of all personal data we hold about you. We'll provide this information in a commonly used, machine-readable format within 30 days of your request.
Correction and Deletion
If any of your personal information is inaccurate or incomplete, you can request corrections. You also have the right to request deletion of your data, though we may need to retain certain information for legal compliance or legitimate business purposes.
- Request access to your personal data
- Correct inaccurate or incomplete information
- Delete your personal data (right to be forgotten)
- Restrict processing of your data
- Object to certain types of data processing
- Withdraw consent for data processing
- File complaints with Romanian data protection authorities
5. Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- End-to-end encryption for all data transmission
- Secure socket layer (SSL) certificates for website protection
- Regular security audits and vulnerability assessments
- Multi-factor authentication for staff access to systems
- Automated backup systems with encrypted storage
Administrative Controls
Our team receives regular training on data protection practices. Access to personal data is strictly limited to employees who need it for their job responsibilities. We maintain detailed logs of all data access and processing activities.
6. Data Retention Policies
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by Romanian and EU law.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Student Records | 7 years after course completion | Educational regulations |
| Payment Information | 10 years from transaction date | Tax and accounting law |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
| Website Analytics | 26 months maximum | Legitimate business interest |
When retention periods expire, we securely delete or anonymize your personal data. You can request earlier deletion of your data, subject to our legal obligations.
7. International Data Transfers
While our primary operations are based in Romania, some of our service providers may process your data in countries outside the European Economic Area. When this happens, we ensure adequate protection through appropriate safeguards.
Transfer Mechanisms
- European Commission adequacy decisions for approved countries
- Standard contractual clauses with third-party processors
- Binding corporate rules for multinational service providers
- Regular monitoring of international data protection standards
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. You have control over how these technologies are used.
Types of Cookies We Use
- Essential cookies for basic website functionality
- Performance cookies to understand how you use our site
- Preference cookies to remember your settings and choices
- Marketing cookies to deliver relevant course recommendations
You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some website functionality.
9. Children's Privacy Protection
Our courses are designed for individuals 16 years and older. We do not knowingly collect personal information from children under 16 without proper parental consent as required by Romanian and EU privacy laws.
If you believe we have inadvertently collected information from a child under 16, please contact us immediately. We will investigate and delete any such information in accordance with applicable law.
10. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We'll notify you of significant changes through email or prominent notices on our website.
We recommend reviewing this policy periodically to stay informed about how we protect your personal information. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Our Privacy Team
For questions about this privacy policy, to exercise your data protection rights, or to report privacy concerns, contact us using the following information:
Email: support@cybermexlexsystems.com
Phone: +40746264864
Address: Strada Mihail Sebastian 88, București 050784, Romania
Response Time: We respond to privacy inquiries within 72 hours and fulfill data subject requests within 30 days as required by GDPR.